Frequently Asked Questions
Everything you need to know about shopping with Monte Carlo.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your status directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for most products, provided they are unused, unwashed, and have all original tags attached.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and Cash on Delivery (COD) for eligible pin codes.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in inches and centimeters. We recommend comparing these with your body measurements before purchasing.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping charges and delivery timelines vary based on the destination country.
How should I care for my Monte Carlo garments?
Care instructions are provided on the inner wash care label of every garment. We generally recommend gentle machine wash or professional dry cleaning for premium woolens.